‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s Social Media Breakthrough.
Originally found over 150 years ago on a Pennsylvania oilfield, the modest tin of Vaseline might not appear as an obvious target for social media algorithms.
Yet the brand’s emergence as a TikTok talking point has positioned it at the vanguard of an promotional upheaval, seeing big businesses investing heavily in content creators and putting fewer resources into advertising goods in legacy broadcasters.
The Path from Petroleum to Platforms
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who observed drillers rubbing their skin with a derivative of drilling. Now, a flood of user-generated videos have documented the product’s widespread use in “everyday tips”.
Promoted as a remedy for cleaning shoes or making fragrance last longer, and also a remedy for squeaky doors. Users have even applied it to combat the nuisance of snack dust adhering to hands.
Capitalising on the Conversation
Noticing its viral resurgence, marketers at Unilever boosted the tips by asking their own scientists to test them and providing creators with the outcome data.
Suggestions that it lessened the burn from hot food on the lips were confirmed. Similarly supported were ideas it could prolong perfume and revive leather bags. Suggestions it could bleach teeth or make eyelashes longer were debunked.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to dramatically increase investment in content creators.
This tracking of digital spaces to guide corporate planning has been termed “social listening”. Unilever's CEO, freshly instated, has suggested it is aiming to spend half of its colossal advertising budget on social media content.
Adapting to New Consumer Habits
Selina Sykes, who is heading the digital initiative, said the company was just evolving with contemporary approaches of reaching consumers. She said engaging on social media “without dampening the fun” was essential.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, back to when people were hanging out their laundry and discussing household products.
“There’s this moving away from a broadcast model, where we would just broadcast out … Now it’s many conversations, diverse communities. Changes in digital feeds means that these audiences appear specific, however, they are large.
“Ensuring your product is discussed by consumers, recommended by peers, that fosters reliability and pertinence. Content makers are key. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The approach indicates profound shifts happening in audience habits, with younger consumers spending more time on digital networks than television, magazines or radio.
This change is evidenced by drops in traditional media advertising. In the UK, ad revenues for major broadcasters have declined by over six hundred million pounds in real terms since 2019.
The Rise of the Creator Economy
This further signifies a merging of functions as large companies almost become production houses themselves, collaborating with hundreds of content creators to enhance their items.
Leon Harlow said: “Obviously there’s a flow of audiences away from some legacy media and they are dedicating far more hours to Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us audiences believe endorsements from the creators they engage with more than they trust ads. This is a persistent pattern.”
He added firms may also cut expenditures by focusing on influencers over large-scale legacy ad buys, which also permits simpler message refinement to gauge performance.
Such methods are increasing. Marketing investment on the creator economy is rising at quadruple the rate than total media spending. Across the United States, it has over doubled since 2021 and is projected to reach substantial figures in 2025.
TV's Lasting Role
Even with this transformation, industry figures said they believed broadcast ads retained significant importance to play, as networks still held the capability to shape the national conversation.
She added: “Among the most effective advertising investments is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”