The team at OCL is on a mission to get their local community “more active, more often”. They are a community benefit society with a portfolio of 14 venues; a mix of sports centres, swimming pools and synthetic pitches. In addition to their venue based activities OCL deliver an outreach programme to take activities into the community and maximise participation. Programmes for specific groups such as chair-based and older people require specially trained staff to deliver safe, appropriate activities.
OCL’s commitment to up-skilling existing staff and training new staff has paid dividends in improving the level of customer service they provide. Confident, motivated staff leads to higher staff retention rates and ultimately a better service for the end user.
Focus Training has been their training provider for fitness qualifications for over 8 years. Experienced tutors deliver NVQ, apprenticeship and CPD training through a mix of tutor supported home study and in-house workshops to around 20 members of staff each year. The on-going partnership between OCL and Focus requires a dedicated resource and a flexible approach to meet OCL’s unique requirements.
Focus Training’s Operations Director, Ben Jackson explains:
“We work closely with the HR and Training department at OCL to provide exactly what their staff need. From Gym Instructor and ETM to NVQs where, in addition to our standard qualifications, we have to ensure work-based competence, which we do by conducting regular staff observations. We also deliver CPD courses, kettlebell, spin and functional skills such as English and Maths.”
Louise McGreal, Head of Human Resources for Oldham Community Leisure added:
“A high proportion of our current training requirement is for our apprentices. The team at Focus are experienced in dealing with young people and can motivate and coach them effectively through their qualification. They understand our business and work flexibly alongside us to help our staff succeed.”
Head of Human Resources
t: 0161 621 3208 m: 07950 437 465 w: www.oclactive.co.uk
For further information on in-house training call the corporate team at Focus on 01204 388330